Special Notice: All reimbursement requests and supporting documentation were due by Friday, July 15, 2016.
Latest Relocation Information
The Los Angeles County Superior Court provided a clear pathway and timeline for those residents who remained relocated on Thursday, May 19, 2016. Under the Court’s ruling, SoCalGas would provide and pay for professional interior home cleaning for eligible residents who accepted the service. Eligible residents had until Sunday, May 29 to accept the cleaning service, which would be done according to the Department of Public Health’s proposed protocol adopted in the court order. Relocated residents who declined cleaning or who did not submit a response should have exited the temporary relocation program by Tuesday, May 31
Eligible residents who chose to receive the interior home cleaning service were offered the option of declining any cleaning steps that could damage walls, carpet or upholstery. Upon the completion or cancellation of their home’s interior cleaning appointment, these residents had 2 days to exit the temporary relocation program and return home. Families who were bound by long term leases could stay in their rentals until the end of their SoCalGas agreed lease end date.
Questions and Answers
Below are questions and answers to help residents with their planning:
Will SoCalGas cover my moving expense from my temporary accommodation back to my home?
For those residents who requested approval for and incurred moving expenses associated with relocating to longer-term housing, SoCalGas will reimburse up to $500 for documented (with receipts) moving expenses for returning back to the home from which they relocated. Moving expense reimbursement does not apply to residents who relocated to hotels, family/friends or furnished long-term housing.
I have relocated to a home with a lease agreement. When do I need to return home?
How long can I continue to board my pet?
Will SoCalGas continue to pay for my child (dependent minor) to be transported to their school?
For residents who have not reenrolled their children in other schools, the expenses for incremental mileage or alternative transportation resulting from relocation will be reimbursed until the date the resident exits the relocation program.
For relocated residents who reenrolled child(ren) in a school outside of Porter Ranch after the natural gas leak began, reasonable incremental mileage expenses will be reimbursed until the child(ren) are no longer attending the reenrolled school or until the end of the school year (whichever is sooner). Extended mileage reimbursement does not apply to children enrolled in the relocated Porter Ranch schools.
I relocated my child (dependent minor) to a different school. Can I remain in temporary housing through the school year?
SoCalGas will not cover the cost of temporary housing beyond the provisions set forth above. Exceptions to the end of the relocation timeframe will not be made for those who relocated children to a different school. Residents in long-term housing may choose to remain through the end of the lease term that was approved by SoCalGas.
What if I have not received reimbursement for my expenses before I return home?
Qualifying reimbursements will still be processed after residents return home. Residents can email email@example.com with reimbursement questions.
What if I have expenses that are not specifically described in the relocation plan?
I had my gas service turned off during my temporary relocation. Do I need to call SoCalGas to restart my service?
Yes, please contact the SoCalGas call center (1-800-427-2200), and tell the Customer Service Representative that you are returning to your home from a temporary relocation. SoCalGas will be coordinating timely turn-ons of service for those customers who had their gas service shut off while relocated.
Will SoCalGas reimburse for housecleaning services if I smell gas in my home?
Under the Los Angeles County Superior Court order, SoCalGas provided and paid for professional interior home cleaning for eligible residents who were relocated as of Thursday, May 19. Residents had to request cleaning by Sunday, May 29. The cleaning was done according to the Department of Public Health’s proposed protocol.
Residents who elected and received interior cleaning and declined steam cleaning of drapes may submit reimbursement requests for drape cleaning. More information can be found here .
What are the dark brown residue spots?
SoCalGas® is aware that some residents who live immediately adjacent to the Aliso Canyon Storage Facility have reported dark brown residue on their vehicles or on the exterior of their homes.
Sampling results reviewed by both a toxicologist and a medical expert suggest that the residue does not pose a health risk, however, we are providing cleaning services where residue is present on exterior surfaces. For those who have identified brown residue outside the home, SoCalGas will provide cleaning services to remove the residue from the exterior of homes, outdoor fixtures, exterior furniture, and appliances. Additionally, a credit for a one-time vehicle clay bar detailing treatment will be provided if warranted. To request exterior cleaning, please click here* For more information on exterior cleaning, read the Exterior Cleaning Fact Sheet .